PRIVACY POLICY

RK Counselling – Red Deer, Alberta

At RK Counselling, your privacy is treated with the utmost care and professionalism. This Privacy Policy outlines how your personal information is collected, used, stored, and protected, both during the therapy process and when you interact with this website.

1. Collection of Personal Information

Personal information is collected for the purpose of providing psychological services, communicating with clients, and maintaining accurate records. This may include:

  • Your name, contact information (phone, email, address)
  • Demographic details (e.g., date of birth, gender)
  • Health-related history and presenting concerns
  • Insurance or billing information (if applicable)
  • Information voluntarily provided through the website contact form

RK Counselling adheres to Alberta’s Personal Information Protection Act (PIPA) and collects only the information reasonably required to deliver services or comply with legal obligations.

2. Use of Information

Your personal information is used for:

  • Scheduling and delivering counselling or assessment services
  • Contacting you for appointment reminders or administrative follow-up
  • Creating psychological records and reports (e.g., for ADHD assessments)
  • Coordinating with other healthcare professionals (with your written consent)
  • Complying with regulatory, legal, or ethical standards

We will never sell, rent, or disclose your personal information for marketing or unrelated purposes.

3. Confidentiality and Limits

All therapy sessions are confidential and handled in accordance with the College of Alberta Psychologists (CAP) Code of Ethics and applicable legislation. Your information will not be shared without your consent, except in the following cases:

  • If there is reason to believe you or someone else is at risk of serious harm
  • If records are subpoenaed by a court of law
  • If there is suspicion of abuse or neglect of a child or vulnerable adult
  • If required by law, regulation, or professional oversight

These exceptions are rare and will be explained whenever possible.

4. Data Security and Storage

All client information is stored securely in accordance with privacy legislation. Digital records are encrypted and protected using secure systems and platforms designed for health care services.

Website form submissions are encrypted and handled with care. However, email and online communication may not be 100% secure. Please limit sensitive details when using electronic contact forms.

5. Online Services and Virtual Therapy

RK Counselling offers secure virtual therapy using encrypted, health-compliant video platforms. These services meet the privacy and confidentiality standards required by the College of Alberta Psychologists and applicable privacy laws.

6. Use of Cookies and Website Analytics

This website may use basic cookies or analytics tools (e.g., Google Analytics) to monitor website traffic and performance. These tools do not collect personally identifying information. By using the site, you consent to this standard practice.

7. Access to Your Information

You have the right to request access to your personal records or request corrections. These requests must be made in writing and will be responded to within a reasonable time frame, in accordance with applicable laws.

8. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in practice, legal requirements, or website operations. The latest version will always be posted on this page with an updated effective date.

9. Contact

If you have any questions about this Privacy Policy, your personal information, or how it is handled, please contact us.

RK Counselling

Red Deer, Alberta